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Mugur Isarescu: “Financial education should start with bankers. You complain that population is not educated and just print some little brochures”
de Adrian N Ionescu 10.7.2017
“Financial education must start with bankers. You complain that the population is not financially educated and print some little brochures to educate them. Well, the population does not even have to be financially educated! When you board a plane, you do not have to know the mechanism of the plane but only to respect some rules,” Mugur Isarescu said on Tuesday, addressing the bankers present at ZF Bankers Summit ’17.
Mugur Isarescu also asked bankers to pay more attention to the “customer cultivation” in a speech on May 22 at the Romanian Banking Association, when he added: “Financial education must start with us, with the person from the desk, who should be even better educated and better paid because she is the interface with the client.”
“Cultivate the client but really do that! Talk to clients – you have big responsibilities, “the BNR governor said on Tuesday, adding that banks have large amounts of cash that they do not convert into loans. And when they grant loans, for example in foreign currency, they do not say that the national currency is not quoted at the National Bank.
Otherwise, “the little brochures you make about the financial education of the population are not enough.”
Also in May, the BNR’s Report on Financial Stability warned that “the relationship between firms and creditors (from the banking sector or the capital market) needs to improve and the low rate of lending to the sector is determined by both supply and demand type of factors”.
Regarding the loan supply, “measures are needed in the banking sector, including by raising the level of training of the staff involved in granting the financing and risk management, as well as by revising the terms of credit granting,” according to the report mentioned.